Ready to connect? Whether you've got burning questions, awesome feedback, or just want to say hello, we're all ears!
Don't be shy – drop us a line and let's start a conversation
The most easiest way to contact us is to contact us via our Instagram page by clicking here!
Alternatively, you can contact us using our email address: ivyhazelco@yahoo.com
Frequently Asked Questions
🌿 General Questions
Are your crystals ethically sourced?
Yes. I source all crystals from trusted suppliers who prioritize ethical and responsible mining practices. I avoid stones that are chemically treated or mass-produced, focusing instead on quality and energetic integrity.
How do you cleanse your crystals before sending them?
Each piece is energetically cleansed using a combination of Reiki, and Palo Santo (where appropriate) to ensure it arrives to you with gentle, positive energy—ready to support your journey.
💎 Product & Crystal Questions
How do I choose the right crystal for me?
Trust your intuition. Often, the crystal you're drawn to is the one you need. You can also shop by intention or reach out to me on Instagram for gentle guidance.
What’s included with my crystal order?
All orders include a crystal meaning card, and items are thoughtfully packaged in recyclable, cozy wrapping—perfect for gifting or sacred storage.
Do your crystals come with meaning cards?
Yes! Every crystal and pendulum comes with a beautiful meaning card explaining its spiritual and emotional properties.
🌙 Spiritual & Healing Services
Are you a certified crystal healer?
Yes. I’m a certified crystal healing practitioner and Reiki healer. My training is paired with deep personal experience, which shapes everything I offer.
Do you offer 1:1 sessions?
1:1 healing sessions (both distance and in-person) are launching soon! These sessions will allow for a more personal and immersive healing experience.
How can I book a healing session?
Booking will be available directly through the website when sessions go live. Follow @ivyhazelco on social media or join the newsletter to be the first to know.
📦 Orders & Shipping
Where do you ship from?
All orders are lovingly packed and shipped from Nottingham, UK.
Do you ship internationally?
Yes, I do! International shipping is available—please allow extra time for delivery based on your location.
How long will my order take to arrive?
UK orders typically arrive within 3–5 working days. International delivery times vary. You’ll receive a tracking number once your parcel is on its way.
Do you offer gift wrapping or custom notes?
Yes! You can add a gift note at checkout, and all orders come wrapped in soft, beautiful packaging. Perfect for gifting or treating yourself.
What happens if my item arrives damaged?
If something arrives damaged, please contact me within 48 hours with a photo, and I’ll do my best to resolve it quickly and kindly.
💕 Rewards Programme
How does the rewards programme work?
Earn Gems every time you shop! You’ll also earn Gems for creating an account, referring friends, and more.
What can I earn Gems for?
Gems can be earned through purchases, referrals, reviews, and following Ivy Hazel Co. on social media.
How do I redeem my Gems?
Once you’ve collected enough Gems, you can redeem them at checkout for discounts on future orders.
Do points expire?
Your Gems don’t expire, so you can save them up or use them whenever you feel called.
🔁 Returns & Cancellations
Do you accept returns?
Due to the spiritual nature of the products, returns are only accepted for damaged or incorrect items. Please reach out if there’s an issue—I want you to feel good about your experience.
Can I cancel or change my order?
If your order hasn’t been shipped yet, I’ll do my best to accommodate changes or cancellations. Contact me as soon as possible.
What if I ordered the wrong item?
If your order hasn’t been shipped, I can help correct it. Once shipped, unfortunately, changes can’t be made—but get in touch and I’ll see what I can do.
🌼 Stay Connected
How can I stay updated on new products?
Join the newsletter for updates on new crystals, shop restocks, healing sessions, and exclusive discounts.
Where can I find you on social media?
Follow me on Instagram and TikTok @ivyhazelco for crystal tips, behind-the-scenes magic, and cozy spiritual content.
Do you offer a newsletter?
Yes! It’s a lovely way to stay in the loop. Sign up at the bottom of the site for early access to shop updates, healing offerings, and exclusive rewards.